Terms & Conditions

Materials

Lily Belle creates high quality jewelry by hand using natural materials including genuine leather and suede, therefore it is perfectly normal for slight variations in color, texture, and other characteristics to occur. These differences are minor and do not affect the quality of your items.

Intellectual Property

Lily Belle is a registered trademark of Lily Belle, a sole proprietorship of Stephanie Jeter based in Georgetown, Texas. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 2020 Lily Belle.

All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted.

The name of Lily Belle or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission.

The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

​​Order Acceptance Policy

All orders are subject to review and acceptance by Lily Belle. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Lily Belle reserves the right at any time after receipt of your order to accept or decline your order for any reason. Lily Belle reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $500.00 (USD) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

​Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Lily Belle shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Lily Belle shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Lily Belle shall immediately issue a credit to your credit card account in the amount of the charge.

​​Return Policy and Limited Guarantee

​Every product you buy from Lily Belle comes with a 30 day limited guarantee. Materials used by Lily Belle are natural and therefore subject to damage if exposed to heat, sunlight or other conditions. Lily Belle does not accept returns or exchanges for items damaged at any time after the customer has received the item.

All returns require a prior written (email) acceptance to be issued prior to being returned. Customer must contact Lily Belle within 14 days of receipt of purchase. Returned products must be received within 30 days of the date shipped. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a written (email) acceptance issued by Lily Belle.

This is a summary only. 

Bundles

Bundled items are included while supplies last. Items of similar or greater value may be substituted.

​Processing Time

Your order is thoroughly reviewed to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order is accepted, Lily Belle will make every reasonable attempt to process and ship your order within 3 business days of receipt.

NOTE - We do not charge your credit or debit card until your order is shipped, however there may be an attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or canceled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire is dependent upon the policies of the bank that issued your card and ranges from 1 to 7 business days.

Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.

If the item(s) on your order are in-stock, we will ship them as soon as possible. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the back-ordered inventory.

 

Transit Time

All orders are shipped using the U.S. Postal Service. Tracking information will be provided to the greatest extent possible.

Note: Sunday deliveries are not available.

 

Total Time for Delivery

Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

 

Shipping and Handling

If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping for the entire order. Should you have any questions or concerns regarding these charges, feel free to contact us.

​​Credit / Debit Card Authorizations

​An authorization on a credit or debit card is a hold against your bank’s credit card spending limit. When the goods are shipped, a charge for the total amount of the order shipped will be sent to your credit card bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds.